In the case of an emergency, please call our office (4045 4433) and/or Emergency Services (000) or SES (13 25 00) immediately or follow the instructions on your most recent Residential Tenancy Agreement. Emergency repairs are defined in section 214 of the RTRA Act 2008 (Qld) as meaning:
- a burst water service or a serious water service leak;
- a blocked or broken toilet;
- a serious roof leak;
- a gas leak;
- a dangerous electrical fault;
- flooding or serious flood damage;
- serious storm, fire or impact damage;
- a failure or breakdown of the gas, electricity or water supply to the Property;
- a failure or breakdown of an essential service or appliance of the Property for hot water, cooking and heating;
- a fault or damage that makes the Property unsafe or insecure;
- a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant of the Property;
- a serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the Property.
The Agent will use his/her best endeavours to engage the contractors who have been nominated by the landlord, pursuant to Section 216 of the RTRA Act 2008 (Qld), to effect emergency maintenance and repairs. Please refer to your latest Residential Tenancy Agreement for further instructions.
Our preferred tradespeople for emergencies are:
- Electrical Repairs: Laser Electrics (Ph 4045 0028) OR Jakes Electrical (M 0409 091 353)
- Plumbing Repairs: Raymond Plumbing (M 0421 206 939) OR Raine Plumbing (M 0413071933)
- Other: Professionals Principal – Filip Binst (M 0417 612 155)
Routine repairs are defined in section 215 of the RTRA Act 2008 (Qld) as meaning “repairs that are not emergency repairs”. We require all repairs to be lodged in writing. You can lodge written repair requests by emailing us on firstname.lastname@example.org or by submitting a Maintenance Request Form on our website www.cairnssouth.com.au under the RENT tab.
The highest priority always must be for your safety, and the safety of your children, occupants and your visitors.
Some things to be aware of include:
- Exposed wiring
- Faulty power points and switches
- Gas smell or odour
- Damage to paving and pathways that could cause someone to trip
- Suspicious or dangerous plants in the garden that are poisonous/toxic or that you may be allergic to them
- Bee swarms coming on to the property mainly during spring, especially if someone is allergic to bee stings
- If you need to clean a property with high ceilings or light fittings that are hard to reach, please do so with care and use the appropriate equipment and do not do anything considered unsafe
- Loose floorboards that could cause someone to fall through them and cause injury
- Loose balcony railings, steps or decking woodwork
- Loose or faulty locks, in particular entry doors and screen doors
- Broken or cracked windows, and broken/loose window locks